PQE is committed to meet and exceed customer expectations and achieve the satisfaction of interested parties and has defined the following statements:
[01] Supply products and services that shall fulfill national and international regulations, technical specifications and customer requirements.
[02] Help our customers to increase health and safety of patients.
[03] Develop Service Techniques to customers’ needs, anticipate expectations and supply solutions which create added value.
[04] Fostering good practice awareness as a way to add value to products/services with a sustainable approach.
[05] Keep and improve the Company’s image towards customers and users.
[06] Increase customer satisfaction oriented to control every product and service and through a responsible analysis of non-conformities (including customer complaints) to translate obtained results in improvement objectives
[07] Behave in a socially responsible way financing initiatives related to education and improvement of quality life in disadvantaged countries and research development, including the field of rare diseases.
[08] Contribute to the Establishment of sustainable, healthy, and diverse communities through innovative approaches for the environmental, social and governance (ESG) performance.
[09] Engage with our employees to provide an inclusive and diverse work environment that facilitates the professional development and endorses a good work-life balance to ensure resource health and wellness.
[010] Implement Programs and Initiatives that benefit the environment, human welfare and education, including skills training that develop talents
[011] Guarantee a high level of satisfaction of all employees while aiming at the highest possible degree of loyalty and sense of responsibility.
[012] Manage activities strictly following existing laws, promoting health and safety of employees and of those directly or indirectly involved in the Company’s activities.
[013] Encourage personnel and management to develop. their own natural abilities, interests and potential.
The realization of this policy involves the entire organization by requiring Company Management to transmit to each level the commitment of pursuing PQE’s Quality Objectives throughout everyone’s activities.
The Company Management delegates the Quality Assurance Manager to take all the actions needed to develop, implement, enhance and maintain the Quality System.
Gilda D’Incerti
(Chief Executive Officer)